Terms of service

Terms of Service

Last updated: Nov 04 2024

Welcome to www.frenchbulldogshoes.com (the "Website"). This Website is operated by French Bulldog Shoes ("we," "our," or "us"). By visiting our site and purchasing products from us, you agree to the following terms and conditions (the "Terms"). These Terms apply to all visitors, users, and customers.

1. General Information

Our online store offers custom-made dog shoes for small and medium-sized dogs, crafted with attention to fit, comfort, and durability. Orders placed through this site are custom-made, and the production time typically takes 2-3 weeks before shipment.

2. Acceptance of Terms

By accessing or using any part of our site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the Website or use any services. We reserve the right to update or modify these Terms at any time. It is your responsibility to check this page periodically for changes.

3. Products

  • Custom-Made Products: All shoes sold on our Website are custom-made to fit each dog's unique paw measurements. Production time is approximately 2-3 weeks before shipment.
  • Accuracy of Measurements: To ensure the best fit, customers are responsible for providing accurate paw measurements. Instructions for measuring your dog’s paws can be found on our site. French Bulldog Shoes is not responsible for issues related to incorrect measurements provided by the customer.
  • Color & Appearance: We make every effort to display colors and designs accurately; however, variations may occur due to screen settings and materials.

4. Orders and Payment

  • Order Confirmation: Once you place an order, you will receive an email confirmation. Please review all order details carefully and contact us immediately if there are any errors.
  • Payment: All payments are due at the time of order. We accept major credit cards, debit cards, and other payment methods as listed on our site.
  • Order Cancellations: Due to the custom nature of our products, cancellations may only be possible within 24 hours of placing your order. After this period, we cannot guarantee cancellation.

5. Shipping and Delivery

  • Processing Time: Custom-making of your dog shoes takes approximately 2-3 weeks before shipment. You will be notified via email once your order is on its way.
  • Shipping Time: Shipping times will vary based on your location and the shipping method selected at checkout.
  • International Orders: Please be aware that international orders may be subject to customs duties or taxes. These fees are the responsibility of the buyer.

6. Returns and Exchanges

  • Custom Products: Due to the custom nature of our products, all sales are final. We cannot accept returns or exchanges unless there is a defect in materials or workmanship.
  • Defective Products: If your item arrives damaged or defective, please contact us within 7 days of receiving the product with photos of the defect. We will review your request and may offer a replacement or refund as appropriate.

7. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.

8. Intellectual Property

All content on this Website, including text, images, logos, and graphics, is the property of French Bulldog Shoes or our licensors and is protected by copyright and trademark laws. Unauthorized use of our content is strictly prohibited.

9. Limitation of Liability

French Bulldog Shoes shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our Website or products. Our liability is limited to the amount paid for the product purchased.

10. Indemnification

You agree to indemnify and hold French Bulldog Shoes, its affiliates, and employees harmless from any claims, demands, or damages arising out of your breach of these Terms or your violation of any law or the rights of a third party.

11. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Your Country/Region].

Contact Information
If you have any questions regarding these Terms, please contact us at:

French Bulldog Shoes
info@frenchbulldogshoes.com
Turku, Finland